FAQ

Of course, our covers are specially designed to be dustproof, which guarantees the cleanliness of your piano. As for scratch resistance, all our covers are equipped with a “velvet” type coating that guarantees the protection of the surface of your piano against scratches.

Yes, our covers are specially designed to protect against spilled glasses for example.

The Intermezzo and Maestro models are also designed to provide protection against rain, for example, when moving or transporting the piano.

However, we advise you not to let moisture stagnate and to immediately wipe off any traces of water present on the piano cover.

For maximum safety against shocks you can trust our Intermezzo and Maestro ranges. These two ranges have been developed with the risks involved when moving pianos ( the Intermezzo range ) or when transporting pianos ( the Maestro range ) in mind.

By choosing these product ranges, you are doing as the piano transport professionals who have been using our covers for almost 50 years and you are ensuring total peace of mind.

Carat piano covers are made from absolutely uncompromising materials such as Kodupa , Polyether foam, Fibertex , Iso-Ouate , Velours , etc.

• Kodupa is the outer layer of the Maestro and Intermezzo covers. It is a very high-end textile designed to protect against extreme abrasion and impacts. It is also waterproof to liquids with its specific PVC coating.
• The 20mm thick Polyether foam with a density of 27kg is perfectly suited to this use. The combination with Kodupa and our Iso_Ouate represents the ultimate in protection against shocks and friction. You have to have held a Maestro cover to understand the ability of this exceptional cover to protect the most prestigious pianos!
• Our Iso-Ouate is one of the main strengths of our Maestro cover. It is this, with its 4 layers of polyester and aluminized polyethylene, which ensures, in addition to the Polyether foam, the thermal insulation that the piano needs when it is moved over long distances leaving room for significant thermal variations. Its characteristics mean that temperature differences will be smoothed out so as not to subject the instrument to sudden temperature differences that could affect its integrity.
• Fibertex is a high-density synthetic fibre felt. With a thickness of 7mm, this high-end material, together with Kodupa, represents the heart of our protection system for the Intermezzo cover.
• Our Velvet , a material characterized by its softness, is placed in the cover to be in contact with the instrument in order to provide protection against scratches.
• Finally, for the Maestro and Intermezzo covers, we use 50 or 25mm wide Nylon straps, sewn by our craftsmen in such a way as to be durable and to allow the cover to be attached to the piano.

The benefits of choosing a premium Carat cover over a lower-end cover are numerous. By choosing a premium cover, you will benefit from advanced protection features. The higher the range you go, the more your piano will be protected from greater risks, such as shock, weather, and other potential damage factors.

Carat covers are guaranteed for 10 years for the Prélude and Intermezzo models, they are guaranteed for life for the Maestro models!

Carat piano transport covers are considered by professionals to be the best protective covers in the world! The guarantee of exceptional protection for exceptional instruments.

If you have any other questions, please do not hesitate to contact us via our form, we will be happy to answer you.

Carat protective covers are designed in very easy-care materials. Simply wipe with a microfibre cloth and a regular cleaning product to get your cover looking like new.

Please note, although they are very durable, they cannot be machine washed!

Yes, of course! If you need to store your carry case, we recommend folding it carefully and storing it in its carry bag in a cool, dry place.

Important: creases observed when unfolding a cover after storage do not in any way affect the intrinsic quality of the cover or its protective capacity.

If you have any other questions, please do not hesitate to contact us via our form, we will be happy to answer you.

The Prélude protective covers are simply placed on the piano. Lightweight, they can also be removed and stored very easily.

The Maestro and Intermezzo covers have straps and buckles that make it easy to attach the cover to the piano, as well as buckles that serve as handles for guiding the piano during transport.

Important : Please note that although the straps are extremely strong and perfectly sewn, they are not suitable for lifting the piano! Carat declines all responsibility in the use of the straps as a means of lifting.

Our covers are protective covers, particularly for moving and transport ( Intermezzo and Maestro covers ). They are in no way lifting equipment.

Please note that although the straps and guide handles are extremely strong and perfectly stitched, they are not suitable for lifting the piano.

Carat declines all responsibility for the use of straps or covers as a means of lifting.

Carat transport covers are products specially designed for simple protection ( Prelude model ), moving ( Intermezzo model ) or transport ( Maestro model ) of grand pianos or upright pianos.

If you are looking for a cover to protect your instrument from dust, liquid splashes and everyday use, we recommend the Prelude cover. A model designed for this specific use.

If you are looking for a cover to protect your instrument during occasional travel, we recommend the Intermezzo cover. A model designed for this specific use. Its level of protection is sufficient for any small shocks that may occur during travel.

If you are looking for a heavy-duty cover to protect your instrument during occasional or frequent transport, for example from concert hall to concert hall, we recommend the Maestro cover. A model designed for this specific use. Its level of protection is exceptional for intensive use and optimal protection, in all circumstances. Some of our professional piano transport customers have been using them for almost 50 years!

You can either choose a standard size cover that will fit your piano's dimensions as closely as possible. Our standard size covers fit most models, choose according to your piano's dimensions. If you need help, please do not hesitate to contact us.

Or you can opt to purchase a custom-made cover for YOUR piano model. To find the ideal size for your piano, simply select the piano model you own from our models. The corresponding cover will be perfectly adapted to your instrument.

And if you can't find your model in the models presented, no problem, click on "Other model" and let yourself be guided or contact us. We can make your cover perfectly to measure!

Carat transport covers are products specially designed for moving ( Intermezzo model ) and transporting ( Maestro model ) grand pianos or upright pianos.

The use of materials such as 7mm felt or 20mm high density foam guarantees the best protection against shocks due to movement or transport.

Carat piano transport covers have been used worldwide for almost 50 years by all piano transport professionals, by companies that rent pianos, by professional pianists who travel with their instrument and by all demanding amateurs who wish to protect their investment or their precious instrument.

Absolutely not! Rest assured, these marks are normal, they result from folding the covers to put them in their transport bag.

By unfolding the cover and leaving it on the piano for a few days, they will disappear on their own.

Furthermore, these folds do not affect the effectiveness of the cover's protection at all, regardless of the model.

If you have any other questions, please do not hesitate to contact us via our form, we will be happy to answer you.

Yes, we ship worldwide. Shipping costs are flat rate for International. Please feel free to contact us if needed.

Delivery time is 2 to 3 weeks in normal periods.

In fact, our covers are, in most cases, made to measure. The time to cut the materials to the dimensions of your piano, to assemble the different pieces and we ship your cover!

You have 2 weeks to return a product that does not suit you. Upon receipt of the product, we will refund the purchase amount of the product.

Please see our Returns Policy for more details on our return conditions.

If you have any other questions, please do not hesitate to contact us via our form, we will be happy to answer you.